At Journey Dress, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.

Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that show signs of use, damage, or alteration may not be accepted.

Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for the return. Once your request is approved, we will provide instructions on how to proceed.

Inspection and Approval
After receiving the returned item, we will inspect it within 3–5 business days. If the item meets our return conditions, your return will be approved.

Refund Process
Once approved, refunds will be processed within 5–7 business days. Since we offer Cash on Delivery only, refunds will be issued through a mutually agreed method (such as bank transfer or mobile wallet), and you will be contacted to arrange the details.

Non-Returnable Items
Certain items may not be eligible for return, including products that are used, damaged after delivery, or returned after the specified timeframe.

Exchanges
If you receive a defective or incorrect item, you may request an exchange within 7 days of delivery. The replacement process will begin after verification of the issue.

Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the return is due to a damaged or incorrect item received.

Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.

Contact Us
For any questions regarding returns or refunds, feel free to contact us at:

Email: [email protected]