At Journey Dress, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines how we handle order processing and delivery.

Order Processing
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Coverage
Journey Dress operates worldwide and aims to deliver products to customers across different regions through reliable courier partners.

Delivery Process
Once your order is shipped, our delivery partner will contact you via phone or email to coordinate the delivery. Please ensure that your contact details are accurate to avoid delays.

Cash on Delivery
We offer Cash on Delivery (COD) as our only payment method. Please ensure that the correct amount is available at the time of delivery to ensure a smooth transaction.

Order Tracking
After your order has been dispatched, you may receive tracking details (if available) via email or SMS so you can monitor the status of your shipment.

Delays and Issues
While we strive to deliver all orders on time, delays may occasionally occur due to unforeseen circumstances such as weather conditions, logistical challenges, or high demand periods. We appreciate your patience in such situations.

Incorrect Address
Customers are responsible for providing accurate shipping information. Journey Dress is not responsible for delivery issues arising from incorrect or incomplete addresses provided at the time of order.

Damaged or Lost Shipments
If your order arrives damaged or if you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date at [email protected]. We will investigate and assist you accordingly.

Contact Us
If you have any questions regarding shipping, feel free to contact us at:

Email: [email protected]